Pattes & Velours Privacy Policy

Privacy Policy – Pattes & Velours

At Pattes & Velours, protecting your personal data is a priority. This policy explains what data we collect, how it is used, and what your rights are.

 

1. Data Collected

We only collect the data necessary for the proper functioning of the store:

When placing an order:

  • First name and last name
  • Mailing address
  • Email address
  • Phone number (if provided)
  • Payment information (processed securely by service providers)

When browsing:

  • IP address
  • Browsing data (cookies, pages visited, visit duration)

When contacting us:

  • Email address
  • Message sent

 

2. Use of Data

Your data is used to:

  • process and deliver your orders
  • communicate with you regarding your order
  • provide customer service
  • improve the site and user experience
  • send information or offers (only if you have consented)

 

3. Data Sharing

Your data may be transmitted only to the service providers necessary for the operation of the service:

  • Payment provider (TWINT, card, PayPal, etc.)
  • Delivery service (Post Office or carrier)
  • E-commerce platform (e.g., Shopify)
  • Analytics tools (e.g., Google Analytics)

These partners are required to respect data confidentiality.

No data is sold to third parties.

 

4. Cookies

The site uses cookies to:

  • ensure the proper functioning of the site
  • analyze traffic
  • improve the user experience

You can configure your browser to refuse cookies.

 

5. Data Retention

Data is retained only for the necessary duration:

  • orders: legal accounting obligations (10 years in Switzerland)
  • marketing data: until unsubscription

 

6. Security

Data is protected by appropriate technical and organizational measures to prevent unauthorized access, loss, or disclosure.

Payments are processed via secure platforms.

 

7. Your Rights

In accordance with the Swiss Federal Data Protection Act (FADP), you have the right to:

  • request access to your data
  • request their correction
  • request their deletion
  • object to their use for marketing purposes

For any request:
contact@pattes-velours.ch

 

8. Amendments

This policy may be updated at any time to reflect legal or technical developments.

 

Last updated: 01.04.2026